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Flu Information & Frequently Asked Questions

FLU CLINICS FOR PATIENTS UNDER 65

If you have been invited for a flu vaccination by us since August of this year then please do make an appointment for your vaccine now.  We have already offered Saturday clinics for you and any remaining patients who were unable to attend these will need to make a weekday appointment.  Because of significant issues with the vaccine programme for our patients who are 65 and over we are having to organise further dedicated Saturday clinics for them.  These are specifically for that group of patients only as it is a different vaccine from the one recommended for under 65 year olds.  We wish to minimise risk of giving the wrong vaccine to patients. 

PATIENTS AGED 65 AND OVER (AS AT 31.3.19) - EXTRA WALK-IN CLINICS NOW ARRANGED

We have finally received stock of “Fluad” the vaccine recommended by Public Health England for you.  We have over 4000 patients to contact to offer this vaccination, many of whom had already previously booked appointments which we were forced to regretfully cancel due to the change in NHS guidance and shortage of supply. 

 

We feel the quickest way to get this vaccine to patients is to offer open “walk in” clinics on specific Saturday mornings. 

 

We appreciate this will inevitably lead to queues of patients on the day but we have plans to manage this quickly to minimise wait times for patients.  To ask such a volume of patients to book an appointment over the telephone would have resulted in such a significant increase of phone calls at a busy time of year that this would adversely affect patient care hence our plan to trial this walk in system. 

 

Our staff are working extra hours to facilitate these additional Saturday clinics and we are inviting patients to attend these in groups, based on the first initial of their surname.  This way we hope to avoid the majority coming on one date and therefore minimise queues and parking issues.  All clinics will start at 8.30am with last arrival at 12 noon.  You can arrive at any time between those times.  If you can possibly walk to your appointment please do so in order to maximise parking spaces for those who have to come by car.  The dates and locations are:

 

For patients whose surname begins with letter A to G – your clinic WAS on Saturday 17th November at HOMECROFT Surgery but if you were unable to attend please go to one of the below clinics.

Surnames beginning with H to O – your clinic is on Saturday 24th November at HOMECROFT Surgery

Surnames beginning with P to Z – your clinic is on Saturday 1st December at POOL Health centre

 

If you really cannot attend your specific Saturday, please do attend on one of the other dates.  We do not need you to confirm your plan to attend.  We are posting this information on our phone systems along as well as here, together with some ‘frequently asked questions’ below.  Please do check the FAQ before picking up the phone to our staff.  If you really cannot attend on any Saturday, or if you are housebound and haven’t already told us that you will need a visit to receive your flu vaccination, then we accept you will need to telephone us but please make your call after 10.30 on a weekday.

 

We hope that our patients who more regularly use our Trevithick and St Day sites will be able to travel to Pool or Homecroft as requested where parking facilities are more suitable for the higher volumes expected for a walk-in clinic.

 

Finally we thank you for your patience with this year’s flu campaign.

Frequently Asked Questions

"What time are the special Saturday clinics for patients aged 65 and over"

Patients can arrive anytime between 8.30am and 12 noon.

"When/where are the special Saturday clinics for patients aged 65 and over"

17th November - Homecroft Surgery (patients with surname beginning with letters A to G), 8.30am to 12 noon

24th November - Homecroft Surgery (patients with surname beginning with letters H to O), 8.30am to 12 noon

1st December - Pool Health Centre (patients with surname beginning with letters P to Z), 8.30am to 12 noon

"I can't attend the date allocated for my surname"

Please attend one of the other special Saturday clinics listed above.  If it is impossible for you attend any of the Saturday dates please telephone us to make you an appointment

"I am under 65 and still need my flu vaccination - why can't I attend the special Saturday clinics on 17th/24th Nov & 1st Dec?"

We have already offered Saturday clinics to this group of patients and these further clinics are extras only designed to facilitate vaccination of our patients aged 65 and over due to delays in their vaccine (which is different from the one recommended for under 65s) being received.  As we will be operating a walk-in system, there will already be patient queues to manage and the rate of vaccination will be swift.  We wish to minimise the risk of the wrong vaccine being given to patients and therefore are solely offering these Saturdays to our patients aged 65 and over who will all be receiving the same vaccination. 

"Why are you doing a walk-in clinic? I don't want to have to wait"

To co-ordinate specifically timed appointments for all patients in such a short space of time will put extreme pressure on our phone systems and will incur long delays in calls being answered, not only for those booking these appointments, but also for patients contacting us in need that day.  We are already acutely aware of the delays some patients experience in getting through at peak times and do not wish to negatively impact these waits further.  We feel a walk-in service, well managed, will enable patients to arrive and be seen within a reasonable time frame, without having had the hassle of trying to book an appointment with us.  We hope that the majority of patients will be able to attend.  For those who cannot, we will of course arrange a weekday appointment for their vaccination.

"I am housebound - what should I do?"

Some patients have already advised us this year that they are housebound and we are already planning to get in touch to arrange your vaccination.  For those who have not advised us that they are completely housebound and will need a visit for their flu vaccination, please telephone us and a receptionist will ensure your name is added to the list for a planned visit.

 



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