TUESDAY 24TH APRIL - URGENT SERVICE ONLY DUE TO NO ACCESS TO FULL MEDICAL RECORDS FROM 1.00PM DUE TO DATABASE MERGER
Please can we ask for your support this afternoon Tuesday 24th April 2018
Our patient database will be offline due to essential one-off work associated with the merger between Carn to Coast Health Centres and Trevithick Surgery.
From 12.45pm onwards our staff will be unable to deal with anything other than urgent issues relating to patients’ medical care.
They will not be able to book appointments or give test results whilst the two practice databases merge this afternoon and overnight (regretfully it was not possible for this to happen over a weekend due to reasons outside of the practice’s control).
Please be assured that we have clinicians here to support the immediate health needs of our patients that cannot reasonably wait until tomorrow and beyond. We will be fully back up and running on Wednesday 25th and would like to apologise in advance for any inconvenience.
WELCOME TO PATIENTS & STAFF FROM TREVITHICK SURGERY, CAMBORNE
On 1st April 2018, Carn to Coast Health Centres joined forces with Trevithick Surgery, welcoming the existing Trevithick team into the fold. Patients now have greater choice as to where they can be seen and the practice's shared resources mean they can continue to provide excellent care to patients and a supportive working environment for staff. The staff and clinicians will work together to provide any urgent care for our patients, and routine appointments can still be booked at all sites as previously though patients can choose to see a clinician at any of our other sites if that proves more convenient/accessible.
TEXT MESSAGE REMINDERS
Firstly an apology to patients who have joined us from Trevithick Surgery. Unfortunately the text reminder system at Trevithick is not able to continue from 25.4.18 due to incompatibility with existing systems. HOWEVER, Carn to Coast have already planned a new provider of text messaging to all our patients which not only sends a reminder of your appointment, it will also offer a direct route back from that text to cancel that appointment at a click of a button (rather than patients then having to ring in). It will also enable us to send specific targeted messages to some patients. All patients will be able to opt out of the text messaging system if they wish, but we hope that many will find it a real added benefit. We aim to introduce this as soon as possible after our databases merge at the end of this month.
BOOK APPOINTMENTS, ORDER MEDICATIONS AND VIEW YOUR TEST RESULTS - ALL ONLINE 24/7!
Did you know that you can sign up to 'Patient Facing Services' and choose from a variety of online services? We can offer patients the ability to
- Book your appointments online (GP appts only - each type of nursing appt needs a different time length and therefore it is difficult to make these types of appts accessible on line)
- View your repeat medication screen and order their regular prescription directly from that screen (no more having to remember exact details of strength/spelling!)
- View your investigation and test results (once they have been received into your record and the clinician has reviewed/commented upon them - we usually ask patients to wait a week after having had a routine test (longer for x-rays etc)
- View your coded medical record (this means the key headings/diagnoses that appear on your medical record)
You don't have to have all of the above access if you don't want it - you can pick and choose the elements that work best for you. We will need you to complete a form at the beginning, and bring in appropriate ID in order to ensure patients' confidentiality and security of information but once that's done you're up and running. See more details on how to apply under 'Online Services' section of this website.
YOUR NAMED GP - YOUR CHOICE!
Every patient has a Named GP. When you register with us you will be assigned a Named GP which you can choose yourself or we can pick one for you and you can update this if you choose once you have got to know our clinicians. Having a Named GP helps provide continuity of care for our patients but patients are still at free will to book appointments with any of our available clinicians. Patients can also change their Named GP at any point by speaking to a receptionist.
NEED US OUT-OF-HOURS? CALL NHS 111
NHS111 handle all telephone calls for urgent care when surgeries are closed (NB: our surgery is open from 8.00-6.30pm Mon to Friday excluding bank holidays so ring us if you need us between those hours). NHS111 can offer the most appropriate service to help you, which can still include an out-of-hours appointment/visit if appropriate, or any other health service or advice you may require. You can telephone NHS111 direct by just dialling ‘111’ on your phone.
- NHS 111 is there to make it easier for you to access local NHS healthcare services in England.
- You can call 111 when you need medical help fast but it’s not a 999 emergency.
- NHS 111 is a fast and easy way to get the right help, whatever the time.
- NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When the surgery is closed, an answerphone message will play giving patients the above information.
When to use NHS111
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
- For less urgent health needs, contact > local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies continue to call 999.