Latest News

Update on Services at St Day - 12th July 2022

Firstly we would like to reiterate our apologies to our patients in the St Day, Carharrack and surrounding areas for the short notice given around the temporary closure of our St Day site earlier this month.  We have been continuing to work hard throughout June and July and are pleased to advise that we are able to reinstate some services from 2nd August 2022 as detailed below.

Doctor & Nursing Clinics

We have been able to plan doctor and nursing clinics on Tuesdays, all day.  The number of appointments offered are not far short of that which we had previously been providing across the whole week.  We continue to look at ways of spreading these hours to other weekdays to give greater options for patients.  We hope that the initial Tuesday service is at least welcome news to our patients who find it hard to travel outside of the village to our other sites.  Please note we are unable to reinstate receptionist and dispensary staff at the premises at this time, therefore, we will not be able to answer ad hoc queries or dispense any medication from the site.  These will continue to be handled from our other sites.  There will be clear signage on the premises to direct patients to take a seat in the ground floor waiting room and the doctor or nursing team member will call them when they are ready to consult.    

Medication Collection in St Day

We are immensely grateful to Diane Nankivell from St Day Post Office, who has very kindly agreed to act as a ‘collection point’ for repeat prescriptions for those patients who are exempt from prescription charges.  To facilitate this we have established a delivery team to transport medication and collect repeat requests from the surgery and Post Office, three times a week on Mondays, Wednesdays and Fridays.   Please note the Post Office will not be able to take any prescription monies and, therefore, those patients who pay for their prescriptions will still need to collect them from Homecroft for the time being.  Additionally, we are not able to send controlled drugs and items requiring refrigeration to the Post Office which again, for the time being, will need to be collected from Homecroft surgery please.Dispensed medication will be in sealed bags with the patient’s name and address ONLY visible on the outside and will be dropped to the Post Office on Mondays, Wednesdays and Fridays for patients to collect during Post Office opening hours.  Patients will be asked to sign a sheet at the Post Office to acknowledge they have safely collected their medication.  Please can we ask patients to give at least five working days from requesting their medication before going to collect from the Post Office.   This will allow our very hard working dispensary team at Homecroft to process your request and for our delivery team to drop it to St Day.  We reiterate our gratitude to the St Day Post Office staff for agreeing to provide this service.  With immediate effect, our staff at Homecroft dispensary will be asking patients whether they wish to take advantage of this service for medication which they are due to collect from August onwards. 

Medication Collection Outside of St Day

Homecroft - Patients can continue to collect medication from Homecroft.  Please note the dispensary is closed on Wednesday mornings and every day between 1.00 and 2.00pm. 
Other Pharmacies – Patients have the option to nominate any pharmacy from which to collect medications.  Additionally, many pharmacies offer delivery services to St Day and the surrounding villages.  Please make your choice clear on your repeat medication requests. 
Current Premises

We want to assure patients that we are continuing to work both with the landlord of the existing premises around some remedial work, as well as continuing to support all efforts in establishing a new premises in St Day.

Future Communication

We will continue to provide updates via signage at both our St Day premises and the post office, via the St Day newsletter, our website and facebook page as well as via text messages for those with mobile numbers registered on our systems. 

We are very grateful to those patients who have been supportive and understanding and hope this update has been helpful in reassuring patients of our commitment to providing services in St Day.

The Partners, Carn to Coast Health Centres

St Day - Temporary Relocation of Services - 30 June 2022

We are sorry to announce that owing to staff shortage from 1st July 2022 we are unable to offer services from St Day branch and are, for the time being, relocating all services to Homecroft Surgery in Illogan from that date.  Services are also available from Pool and Trevithick Surgeries.  Please see the ‘contact details’ section of our website for full address and map details of all three alternatives sites:  https://www.carntocoast.co.uk/contact1.aspx. 

The doctors wish to assure all residents and patients that we remain committed to St Day and are doing all in our power to secure the longer-term future of the branch by backing Naimans in their appeal to open a combined surgery and pharmacy on Telegraph Hill. 

In the meantime: 

  • Prescription requests can be left in the St Day surgery letter box (NO urine samples please – see below).  We will ensure all prescription requests are collected regularly though an even better route is to use the NHS App for prescription requesting. 
  • Medication collection for patients who used to collect their medication from St Day - this will now be dispensed from Homecroft surgery and will need to be collected from there please.
  • All doctor and nursing appointments (including specifically INR monitoring) will be available at either Pool, Trevithick or Homecroft surgeries
  • NO urine samples can be left at St Day – these will need to be dropped off at one of our other sites.
  • Private letter/reports ready for collection will be available to collect from Homecroft (or can be requested for collection from Pool or Trevithick)
  • Hearing Aid batteries are also available from any of our other sites. 

We thank you for your understanding and would re-iterate our assurance that we are doing everything we can to secure a long-term future for a branch surgery to provide services to our St Day patients.

COVID spring boosters and more info - please see here


MORE OPTIONS FOR EASIER ACCESS 

Over 75% of patients use Klinik to for their new health problem, sick note requests or to cancel an appointment already and options include:

  • Follow up/concern about existing health problems
  • Long-term (chronic disease) condition review request
  • Referral queries
  • Nurse enquiries
  • Test results
  • Medication queries
  • Submit your health readings & measurements option
  • General enquiries/update your details
  • Insurance and other reports/private letters queries
  • Self-care options

All patients with access to the internet or a smartphone/device are being asked to use this system, leaving our phone lines for those who cannot.   Please do click here to read our original briefing from last November which explains more about why we implemented Klinik and its benefits to our patients.


Expanding our Workforce - Please take a look at the below Videos that explain more 

Extended Healthcare

Clinical Pharmacist

Social Prescriber


Recording your COVID vaccination status if vaccinated abroad

We have had a number of queries from patients who have had their Covid vaccinations overseas and until now have been unable to show them on the NHS App "Covid Pass"
It is now possible to have these recorded to show on the App. This is administered by the vaccine centres and the 119 service and NOT by GPs.
If this affects you or anyone you know please see the attached link.



****NEW PATIENT NEWSLETTER - please see important patient information****

Click the link above to read updated practice information


For living safely with COVID and the latest guidance Click here


Urine specimens

According to the latest evidence we can treat most urine infections based on symptoms alone. We therefore now only accept urine samples when a clinician (doctor, nurse, paramedic) has explicitly asked you to bring one in or when we have written to you to ask for a repeat sample. 

If you feel you have a urine or water infection please complete an online consultation or call if you do not have internet access. If you call, our telephone hub team will ask you some simple questions and may be able to direct you to your pharmacist for quick treatment if required. Your pharmacist can prescribe antibiotics for a simple urine infection. These can be supplied free of charge if you do not normally pay for your prescriptions. 

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Guidance on Sending Photos/Images 

Sending photos

Since the start of the Covid-19 pandemic, we are now doing much more of our work through telephone consultations. Sometimes it is useful for the nurse or doctor to see a picture, or you may feel it will help them understand your problem. This is particularly the case with skin lesions or rashes. To help us and you we will no longer be accepting photos through our email address. All photos will have to be sent through a text message reply. Any photos sent via email will be returned unopened and you will be directed to send them via our text service.

Sometimes you may have a skin problem in an intimate area such as on breasts, genitalia (vagina & penis), or the anus (back passage). In this case please arrange a telephone consultation first. The nurse or doctor will then decide if they need a visual image and arrange this either through a face to face appointment, photos via video consultation. Please DO NOT send intimate photos without talking to a nurse or doctor first.

If your child has a rash in an intimate area we will usually arrange for a face to face consultation if we need to see the rash. DO NOT take photos of your child’s genitalia or anus and send them to us, this will leave you open to prosecution for making indecent images of a child. 

How to take a high-quality clinical image

  1. ​​Ideally, ask someone else to take the photo.
  2. Use a plain background.
  3. Ensure good overhead lighting.
  4. Take a wider image to establish location and then a close up of the lesion or rash. Different angles can help demonstrate size/shape of a lesion.
  5. Ensure the images are in focus.

Get Seen Quicker! Did you know you can refer yourself for some conditions, or see a pharmacist for a variety of minor ailments?  Click here for more information on self-help options.

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