New Issues and Routine/Follow-upsKlinik image

Our system for prioritising appointment needs is called 'Klinik' and is accessible online (see home page or online services tab).  By using Klinik, you can be assured your request will be assigned an appropriate level of urgency and handled accordingly by our clinical and administrative teams.  The majority of patients have access to a smartphone/internet device or computer and so ask that these patients use the online service, leaving the telephone lines for patients who cannot.

For issues that cannot wait for a routine response we aim to ensure that either a telephone or face-to-face appointment will be available with a primary care professional that same day.  Sometimes it may be necessary for a clinician to telephone you first.  For non-urgent issues they may book you a telephone or face-to-face consultation in a few days time with the clinician who knows you well, or who may be dealing with a particular issue for you at that time.  Please be assured that if you need to be seen urgently then an arrangement will be made for you to see a member of our duty team that day and we will endeavour to offer as many options as possible as to site location and time of day.  We have a skilled team including acute illness nurses, advanced nurse practitioners, specialist paramedics, physiotherapists, mental health practitioners, GPs in training and qualified GPs at the surgery. They work together and mutually support each other.  If your initial appointment is booked with a clinician who is not a GP, be assured that one is always on hand should the clinician need their opinion or advice.

It is always helpful for our staff to understand which clinician knows the current situation with your healthcare the best as they are usually going to be able to provide the most effective care and advice to you, so please do mention that clinician's name when first contacting us.  A clinician does not always need to see a patient face-to-face and dealing with some issues over the phone saves patients time in coming to the surgery and enables the clinician to manage their workload.  In turn this also helps reduce the burden on car parking space for those patients who do need to physically come to the surgery.  We are aware parking can sometimes be difficult and regret that we are not able to expand our car parks further. 

* We also offer evening appointments, both telephone and face-to-face with doctors, nurse practitioners or members of the nursing team.  Ask for an 'extended hours' appointment if you find it difficult to attend during the normal working day..

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our nurses hold daily surgeries for things such as wound management and dressings, cervical smears, injections and blood pressure checks.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to make the appointment available to someone else. There is a 'cancel your appointment' option via 'Klinik' on our website so this can be done at the click of a button.   Every week many patients do not attend their appointments and the wasted time would amount to at least another full-time GP being available at the practice for other patients. 

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