We aim to process your prescription within 3 full working days. We have no control over how long the pharmacy takes to dispense your prescription.

We strive on providing an efficient service to our patients and would ask that all repeat prescription requests are requested in good time, preferably 1 week in advance to avoid any delay in your prescription being processed.

Please ensure you request your prescription on time as our Prescription team cannot take 'urgent' requests.

The quickest, safest and easiest way for you to order your repeat medication is to download the NHS app. 

The NHS App allows you to request repeat medication in an efficient and time saving way and shows when it's been sent to the Pharmacy.  Sign up with a smart phone, tablet or via the NHS website below.  If your pharmacy orders your medication, please cancel any requests with them. 

Order your repeat medication here


Prescriptions requested

Will be sent to nominated Pharmacy

Pharmacies open until late 

Camborne: Boots Commercial Street 6:15pm

Hayle: Boots 8pm

Illogan: Boots 6pm

Pool: Tesco extra 10:30pm

Pool: Boots 6:30pm

Redruth: Superdrug 6pm

Redruth: Boots Manor 6pm 

Repeat Prescriptions


Patients approved by their clinician for repeat prescriptions have a number of options to choose from when re-ordering medication:

NHS app - by downloading the NHS app or visiting Order your repeat medication here .

Online - by registering for the online services. Patient Access Agreement Form

Via your Pharmacy - contact your pharmacy who can arrange to order your medication on your behalf.

By Post - send it to Pool Health Centre, Station Road Pool, Redruth, TR15 3DU.

In Person - drop your repeat slip in the repeat prescription request box which can found in each foyer at each site.

Down to your last week's supply of medication? - order it now to give us and your chosen pharmacy plenty of time to get it ready for you.

Medication Reviews

Patients on repeat medication will be asked to speak to or see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you contact the surgery to book a telephone consultation or an appropriate appointment to avoid unnecessary delays to further prescriptions.

28-Day Prescriptions – Advice for Patients 

From time to time Carn to Coast Health Centres receives requests from patients to give out prescriptions for more than one month’s medication. NHS guidelines promote 28 day prescriptions. This is  largely to reduce waste from unused medication as medicines which have been prescribed cannot be re-used if the healthcare needs of a patient change. It also reduces the dangers associated with excess drugs in the home. Our local Clinical Commissioning Group (NHS Kernow) have stated that they ‘believe 28 day prescribing is the best balance between patient convenience, good medical practice and minimal drug wastage in a time of scarce NHS resources’. 

In recognition of the advice received by the Practice, our clinicians are strongly encouraged to avoid issuing longer prescriptions and to adhere strictly, wherever practicable, to the Carn to Coast Health Centres policy of routinely issuing prescriptions to patients for 28 days’ supply of repeat medications. This gives a regular routine for patients and allows for ordering in good time. It is convenient if issues of different medications regularly needed can all be brought into line and issued together so as to reduce the number of requests and achieve a more co-ordinated approach to care. (We acknowledge that there are reasonable exceptions where a patient plans to be away from home on holiday or on business, and to cover Christmas and other Bank Holidays.) 

The above policy need not cause inconvenience to the patient. Prescriptions can be sent automatically to the patient’s nominated pharmacy of choice as part of the electronic prescription service (EPS). We are also promoting ‘electronic repeat dispensing’ (ERD), whereby the surgery authorises the pharmacy to dispense on multiple occasions. This means that instead of coming back to the surgery every time for a repeat prescription, the patient can make their request directly to the pharmacy. (Patients can still request early issue from the pharmacy for the exceptional circumstances already mentioned above.) Please talk to our prescriptions team if you wish to set up EPS or discuss ERD. 

If you are eligible to pay for prescription charges then it may be worth you applying for a prepayment certificate. This costs £108.10 per year payable in monthly instalments and then all prescriptions are exempt of charges for the year.

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