Complaints, Compliments and Feedback

Complaints, Compliments and Feedback


Patient Feedback

Have we done well?  Or have we done not so well?  Either way we want to know and you can tell us by a variety of ways:

Friends and Family Test

You can quickly indicate how likely you would be to recommend us by using this national test which all healthcare providers run (only 2 questions).  You can find this here and scroll to the bottom of the page.

Feedback Scheme

We have a feedback box in our reception at Pool,Homecroft and Trevithick or you can use feedback form at the bottom of the page, where you can leave a quick note of your thoughts, which can be anonymous.  If you give us your contact details we will acknowledge every bit of feedback we received.  Please note, however, that this is not the route to use if you wish to make a formal complaint.  See below for details of our complaints procedure.


If we, or one of our clinicians/staff members, have done something well, please let us know and we will ensure those involved get to hear that their efforts have been appreciated - it really does help with staff morale.  You can tell us either verbally (in person or on the phone), or by completing a feedback form below.


We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact our Patient Liaison Officer who will guide you through the complaints process and help ensure your concerns are addressed appropriately.

Further written information is available regarding the complaints procedure from the below link or at reception.

Complaints Procedure Leaflet.docx