Welcome to Carn to Coast Health Centres

Across the NHS we find ourselves faced with unprecedented levels of demand which continue still to increase. As a GP surgery, there are only so many calls we can receive and only so many staff we can physically accommodate to take these calls.  Within those limits we endeavour to answer calls as quickly as possible. You may find that, if the waiting period is very extended, you will be asked to call back rather than hold. If you do find yourself in a long queue, we do appreciate that this can be frustrating but, while you have been waiting for an answer, our care navigators have been busy doing their best to help those who have queued in front of you and they deserve to be treated with dignity and respect.

PLEASE SUPPORT OUR SERVICES – MASKS AND SOCIAL DISTANCING

We need the help of patients to prevent our being ‘closed down’ by Covid.

As patients will be aware, the rules face masks / coverings in public places are now being relaxed to the point that, in most places, this is a matter of choice.

Our GPs are deeply concerned about the impact this could have on our ability to provide patients with a service. Increasingly staff working within the health service are having to self-isolate and are therefore unable to attend our premises. An outbreak at any of our surgery sites could lead to one or more of Pool Health Centre, Homecroft, Trevithick or St Day having to close for a number of days.

Therefore, while patients may insist that they have a right to visit our premises without a face covering, we ask them not to exercise that right unless they absolutely have to do so, and to continue to socially distance from staff and patients. Our own staff will continue to wear masks but this is primarily provides for your protection, not their own. We would ask you to afford them the same courtesy. You will also be protecting more vulnerable patients who may be attending for appointments, including elderly people, cancer sufferers and those who have existing breathing problems. Please do not add to the risks they face.

In terms of attending for treatment, it remains our policy that any patient not wearing a face covering for a consultation or procedure will be seen at a site where additional protective equipment is worn by the doctors and other health professionals, so please bear this in mind if asked to attend and let us know your choice in advance.

We are pleased that government have now also realised the necessity for patients to continue to wear masks in healthcare settings and issued their guidance below which completely backs our practice approach: https://www.england.nhs.uk/2021/07/nhs-patients-staff-and-visitors-must-continue-to-wear-face-coverings-in-healthcare-settings/

About us 

Our practice has four surgery sites formed out of the October 2015 merger between Pool Health Centre and Homecroft Surgery (inclusive of their branch surgery at St Day) and a merger with Trevithick Surgery, Camborne in April 2018.  To view our practice's "Statement of Purpose" please click here:- Statement of Purpose

        ***Please see our latest newsletter containing important patient information*** 

                                       Please click on the "News" tab above

eConsult - IMPORTANT MESSAGE TO ALL PATIENTS

We only have capacity to deal with urgent issues for the rest of this week and regret we need to ask all patients to defer contacting us about routine matters.  This is due to a combination of record levels of demand combined with significant clinical staff shortages.  We regret having to make this decision but have done so to ensure we can provide necessary urgent care to our patients this week.  Patients with an urgent need should please telephone us. 

Our econsult facility is therefore not available though all econsults already submitted will still be processed. 

The econsult service will be replaced next week with a new system designed to better help prioritise the urgency of cases and deliver an improved online patient experience.  Please watch our website for a more detailed news item which will be published soon giving more information. 

All of our staff are working extremely hard, we are seeing patients face to face who need to be seen and the number of clinical consultations is higher than ever before in the practice’s history.  You can be assured that our clinicians and staff are doing the absolute best they can with the resources available so please be patient with them at this time.