In recent days the level of demand for patient services has been extraordinarily high. We apologise for any delays in responding to telephone calls, processing prescriptions etc. and assure you that we are doing all we can to prioritise and work through the backlog, while continuing with the additional work of delivering second dose Covid vaccinations to our most vulnerable patients.
We would remind patients with access to computers or smart phones that they can avoid telephone congestion and save time by using the ‘E-Consult’ option on our website (see below). Details will reach our clinicians just as quickly in that way and will be prioritised in the same fashion.
In seeking to ensure that we use our resources most effectively for patient care we instruct our highly-trained staff to ask patients for the same information as would be given on the E-Consult form so that it is there for the clinician to consider before contacting you. Without this the backlog in responding would be considerably greater.
We thank you for your understanding.
eConsult
Patients may consult online with our own GPs, with a response to medical queries no later than the end of the next working day, and administrative queries by no later than 3 working days.
How it works:
1. Click "Get started" below
2. Select self-help or consultation options
We will respond to all medical eConsults by the end of the next working day - you should not use eConsult for urgent matters. Admin eConsults take a little longer and will be responded to within 3 working days.
Advice from your GP online without having to wait for an appointment

Covid Vaccination Programme
We are currently engaged in giving second doses of vaccine due to the most vulnerable patients. The rollout of the Covid Vaccine programme and the prioritisation of patients is defined and strictly managed by central government and NHSE. We have no influence on this and are we not able to answer individual queries.
Covid 19 - Practice Operating Procedure, and Advice for Patients
In view of the need to protect patients and staff while continuing to provide healthcare to our patients, we continue to triage all appointments. This means that all patients requesting an appointment will first have a discussion about how their condition can best be managed. We would encourage you to use our E-Consult facility (see below) where you can fully explain your symptoms or request, to give our team more details before speaking to them. https://carntocoast.webgp.com/
PLEASE DO NOT ATTEND ANY SITE IN PERSON UNLESS YOU HAVE AN APPOINTMENT
Patients attending for appointments will be required to wear a face covering to protect themselves, our staff and other patients.
If you are unable or unwilling to wear a face covering please advise our staff and special arrangements will be made for you; please refer to our Policy re Face Coverings
The Gov.uk website has a guide on how to wear and make a face covering. This can be a scarf or a homemade face mask, but should cover your mouth and nose. Wash your hands or use hand sanitiser before putting it on and after taking it off. Avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you have an opportunity to wash them at 60°.
If you have any concerns that you may have the coronavirus COVID-19 please do not come to the surgery premises. Please isolate yourself at home and visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for more information. If you ring us, our receptionists will advise you to visit the NHS 111 Website as per Government policy.
For further information please check the following for up to date government advice, including social distancing, self-isolation, travel etc.:
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
Information for Carers: Adult Carers support during the covid19 crisis is commissioned by Cornwall CouncilTo find out what peer support is available in your local area go to Cornwall Link https://Cornwall-link.madeopen.co.uk or contact the helpline 01872 266383, open Monday to Friday 9am to 4.30pm, email: Helpline@ageukcornwall.org.uk
For specialist carers advice provided by Kernow Carers Service go to Care and Support in Cornwall website www.supportincornwall.org.uk/kb5/cornwall/directory/carers.page or contact the carers helpline 0800 587 8191 / 01872 323535 open Monday to Friday 9am to 5pm, email: fis@cornwall.gov.uk .