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Online Services

Klinik

We have fantastic ways patients can interact with us online:-

ONLINE CONSULTATIONS

Click on the picture above to access our 'Klinik' online consultation platform. 

NHS APP

Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • check your symptoms - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning 

Please download the app and register - available on both Apple and Android devices. 

PATIENT ACCESS

You can have your own login to access parts of your record online without the need to contact the practice for test results, booking an appointment or requesting your medication.  See "Patient Access - How to Sign up" further down this page for more info.

  • Patient Access - How to Sign Up (If you have already signed up, see lower down this page for links to your record)

"Patient Access" allows you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information please contact reception or ask next time you visit the surgery.  Alternatively read the 'Its your choice leaflet', fill out the 'Access to services agreement' and download the NHS app or via NHS website.

Its your choice leaflet

Access to services agreement

PLEASE NOTE - You will need an individual email address and not a shared email address. If you share an email address you could consider proxy access please enquire about this at any of our reception desks. 

SENDING PHOTOS

Since the start of the Covid-19 pandemic we are now doing much more of our work through telephone consultations. Sometimes it is useful for the nurse or doctor to see a picture, or you may feel it will help them understand your problem. This is particularly the case with skin lesions or rashes. To help us and you we will no longer be accepting photos through our email address. All photos will have to be sent through a text message reply. Any photos sent via email will be returned unopened and you will be directed to send them through an e-consult.

Sometimes you may have a skin problem in an intimate area such as on breasts, genitalia (vagina & penis), or the anus (back passage). In this case please arrange a telephone consultation first. The nurse or doctor will then decide if they need a visual image and arrange this either through a face to face appointment, photos via econsult or via a video consultation. Please DO NOT send intimate photos without talking to a nurse or doctor first.

If your child has a rash in an intimate area we will usually arrange for a face to face consultation if we need to see the rash. DO NOT take photos of your child’s genitalia or anus and send them to us, this will leave you open to prosecution for making indecent images of a child.

How to take a high quality clinical image

  1. ​​Ideally ask someone else to take the photo.
  2. Use a plain background.
  3. Ensure good overhead lighting.
  4. Take a wider image to establish location and then a close up of the lesion or rash. Different angles can help demonstrate size/shape of a lesion.
  5. Ensure the images are in focus.

CHANGE OF ADDRESS/DETAILS FORM 

Change of details form

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Summary Care RecordAccess your Summary Care Record

Welcome to Carn to Coast Health Centres

Klinik

Across the NHS we find ourselves faced with unprecedented levels of demand which continue still to increase. As a GP surgery, there are only so many calls we can receive and only so many staff we can physically accommodate to take these calls.  Within those limits we endeavour to answer calls as quickly as possible. You may find that, if the waiting period is very extended, you will be asked to call back rather than hold. If you do find yourself in a long queue, we do appreciate that this can be frustrating but, while you have been waiting for an answer, our care navigators have been busy doing their best to help those who have queued in front of you and they deserve to be treated with dignity and respect.

PLEASE SUPPORT OUR SERVICES – MASKS AND SOCIAL DISTANCING

We need the help of patients to prevent our being ‘closed down’ by Covid.

As patients will be aware, the rules face masks / coverings in public places are now being relaxed to the point that, in most places, this is a matter of choice.

Our GPs are deeply concerned about the impact this could have on our ability to provide patients with a service. Increasingly staff working within the health service are having to self-isolate and are therefore unable to attend our premises. An outbreak at any of our surgery sites could lead to one or more of Pool Health Centre, Homecroft, Trevithick or St Day having to close for a number of days.

Therefore, while patients may insist that they have a right to visit our premises without a face covering, we ask them not to exercise that right unless they absolutely have to do so, and to continue to socially distance from staff and patients. Our own staff will continue to wear masks but this is primarily provides for your protection, not their own. We would ask you to afford them the same courtesy. You will also be protecting more vulnerable patients who may be attending for appointments, including elderly people, cancer sufferers and those who have existing breathing problems. Please do not add to the risks they face.

In terms of attending for treatment, it remains our policy that any patient not wearing a face covering for a consultation or procedure will be seen at a site where additional protective equipment is worn by the doctors and other health professionals, so please bear this in mind if asked to attend and let us know your choice in advance.

We are pleased that government have now also realised the necessity for patients to continue to wear masks in healthcare settings and issued their guidance below which completely backs our practice approach: https://www.england.nhs.uk/2021/07/nhs-patients-staff-and-visitors-must-continue-to-wear-face-coverings-in-healthcare-settings/

Covid 19 - Practice Operating Procedure, and Advice for Patients

In view of the need to protect patients and staff while continuing to provide healthcare to our patients, we continue to triage all appointments. This means that all patients requesting an appointment will first have a discussion about how their condition can best be managed.  We would encourage you to use our E-Consult facility (see below) where you can fully explain your symptoms or request, to give our team more details before speaking to them. https://carntocoast.webgp.com/  

 

PLEASE DO NOT ATTEND ANY SITE IN PERSON UNLESS YOU HAVE AN APPOINTMENT

Patients attending for appointments will be required to wear a face covering to protect themselves, our staff and other patients. 

If you are unable or unwilling to wear a face covering please advise our staff and special arrangements will be made for you; please refer to our Policy re Face Coverings

The Gov.uk website has a guide on how to wear and make a face covering. This can be a scarf or a homemade face mask, but should cover your mouth and nose.  Wash your hands or use hand sanitiser before putting it on and after taking it off. Avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you have an opportunity to wash them at 60°. 

If you have any concerns that you may have the coronavirus COVID-19 please do not come to the surgery premises. Please isolate yourself at home and visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for more information. If you ring us, our receptionists will advise you to visit the NHS 111 Website as per Government policy.

For further information please check the following for up to date government advice, including social distancing, self-isolation, travel etc.:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

About us 

Our practice has four surgery sites formed out of the October 2015 merger between Pool Health Centre and Homecroft Surgery (inclusive of their branch surgery at St Day) and a merger with Trevithick Surgery, Camborne in April 2018.  To view our practice's "Statement of Purpose" please click here:- Statement of Purpose

        ***Please see our latest newsletter containing important patient information*** 

                                       Please click on the "News" tab above

Information for Carers: Adult Carers support during the covid19 crisis is commissioned by Cornwall Council

To find out what peer support is available in your local area go to Cornwall Link https://Cornwall-link.madeopen.co.uk or contact the helpline 01872 266383, open Monday to Friday 9am to 4.30pm, email: Helpline@ageukcornwall.org.uk

For specialist carers advice provided by Kernow Carers Service go to  Care and Support in Cornwall website www.supportincornwall.org.uk/kb5/cornwall/directory/carers.page  or contact the carers helpline 0800 587 8191 / 01872 323535 open Monday to Friday  9am to 5pm, email: fis@cornwall.gov.uk .

      PLEASE FOLLOW THE ABOVE LINKS FOR INFORMATION AND GUIDANCE ABOUT COVID-19

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.  Please see the link at the bottom of the page "Covid 19- Your data for research and planning" for more details about this.

 

Image showing the Government's guidelines of stay at home, protect the NHS and save lives


 :  for useful health updates and information about the practice.

                        NHSE Veteran friendly

 

(Site updated 26/11/2021)

Contact Details

Carn to Coast Health Centres

Contact Telephone

01209 717471
01209 716721
111
01209 843843
01209 820518

Homecroft Surgery

Contact Telephone

01209 843843
01209 612160
111
01209 843843
01209 716721

Trevithick Surgery

Contact Telephone

01209 716721
01209 612488
111
01209 843843
01209 716721

St Day Surgery

Contact Telephone

01209 820518
01209 612160
111
01209 843843
01209 716721
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